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TRAVEL AGENTS
European Department Manager
Mr. Thomas Clermont
thomasclermont@halong-tours.com
BELEN CASTRO
October 24, 2009, 6:45 pm
From Spain
Dear Mr. Phi:
I would hereby like to comment some points of our recent journey to
Frist of all, appreciate your kind wellcome to us with presents for everybody. That was really lovely.
On the whole the trip was great although there are some points I would like to highlight and others that I think you should take better care of them as as we informed you we have given your name to friends of ours who we know have already contacted you and others that we will possitively give them your name.
On the other side, some of us are planning for the end of this year a trip to
I'll point out a short statement of each of the cities:
HANOI: A warm greeting from Lan, her mother Yen and of course, as I mentioned before, from Mr. Phi at the Hotel with presents for everybody as well as information of the country.
We also had an upgrading at the Melia Hotel, which was lovely. The hotel was very good, I don't think it is worth spending more money in a better hotel.
Yen showed us the city the next day and the day after drove us to
Guide YEN: I must mention that her spanish was very good, she was also very kind and always trying to please us. She even took us back to
The driver was good and the van perfect.
We had to change the van, I think it was 3 times as there was no A/C. The drivers were good.
Unfortunately the weather was not good, so we drove through the High van Pass and saw nothing, all cloudy.
HOI AN: When we reached the hotel, we didn't have the rooms. We were about to call you but Miss Anne at the Palm Garden was very kind and helped us solve this problem as best as she could.
Mr. Phi, the first rooms that we had, they were superior ocean view. I must say that "ocean View" here was just a slight sight of the sea. We paid the difference to change to a better room. I think you should mention this to your future clients as for a little more money the difference is BIG.
Unfortunately the weather was still bad and its a pity in this sea side hotel not to be able to use the pool and the beach.
Anyways, Hoi An is beatiful and we liked our stay there.
I think it is fair mention that here we stayed 3 days, 2 of them were free. Phuc said that he had no problem in staying at Hoi An. He organized a trip to the
Guide PHUC: The best guide of all the trip. A very kind person who is working hard on his spanish. He did more that he had to in order to please us and even bought us rice for all of us and told us what we had to do in order to plant it. EXCELLENT.
Mr. Phi, we would like to obtain his email as we would like to send him a few words of appreciation in spanish. I think he would like that.
Please send it to me.
We gave Phuc a good tip, and paid the van too. He really deserved it.
The last day at Hoi An, another guide took care of us and drove us to Danang airport.
HO CHI MIN: Here we were greeted by Jud. Unfortunately it was pouring when we arrived to
The next day Jud picked us up in the morning to go to the Mekong Delta. This was a real disaster. After a 2 1/2 hours drive to the
On our way back, we stopped at the Cao daism temple. I also think it is not interesting.
The next day, Jud picked us up in the morning, drove us to Notre Dame and to the Post Office and then dropped us at the airport.
Guide JUD: Her spanish was good but the planning of our visit poor.
The van was OK but I must mention that the driver was not a very kind person.
SIEM REAP: We were greeted by Oani. Unfortunately we had problems from the beginning. The van was far too small for the six of us with our luggage. We told Oani to solve this for the day we had to leave. He did so.
The hotel was FABULOUS, the staff were very kind, the rooms amazing, the pool BEAUTIFUL. Everything was great in the Residence d'Angkor. To put a BUT I could only say that the service was a bit too slow. We ordered our lunch at the pool and it always took too long. But on the whole EXCELLENT.
Siem Reap was lovely and we spent 3 great days there.
BUT I HAVE TO MENTION that we are not very please with our guide there. His name was Oani.
(I don't know if I am spelling the names correctly, but they sound as I am writting them).
First of all, we have not seen all the temples we had on our programm. Even we have not seen the temples completely. He took us to the
Second, we told him we wanted to see the sunrise at the Thom Wat. He first said it was not worth the view but as we insisted he said we had to pay extra charge, (which we of course paid) to the driver.
I am surprised that as we visited the temples from 6 am (only the day of the sunrise we met at 4:30) to 10:30 or 11 am. Then they dropped us at the hotel to rest until 3:30pm when we went to see another temple and back to the hotel. I THINK WE COULD HAVE SEEN MANY MORE TEMPLES. I'TS A PITY.
Anyways, as I said on the whole the trip was wonderful and we all appreciate your help. We will give our friends who are going now several hints for their journey.
Thanks once again and we will contact you for our trip to
Best regards,
Belén Castro y sus amigos
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